Youth Service Bureau

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Careers with the Youth Service Bureau

Looking to start a career with the Youth Service Bureau? Below you will find current job postings, you can apply by filling out an application, and emailing it along with a copy of your resume to, or by delivering one to our office at 603 West Arch Street, Portland, Indiana 47371.



REPORTS TO: Board of Directors

LOCATION: Portland, IN

MISSION: Assist children, youth and families in achieving their greatest potential

VISION: Develop strong, productive individuals and families

YSB HISTORY:  Since 1979, the YSB has focused on children, youth and families through the initial establishment of emergency shelter care, the development of residential services, Healthy Families, and home based/community based services.  The YSB has and continues to provide services to primarily Jay and surrounding communities through an annual operating budget that totals 2.7 million, and employs 50 plus full and part time staff. 

POSITION SUMMARY:  Overall direction, authority, and responsibility of administering internal operations including programs, finance, operations, grants/contract management and staff; function as liaison between staff and Board; promote positive image of YSB and serve as its primary spokesperson; advocate and establish strong relationships at local, state and national levels.

EDUCATION: Requires a Master Degree or higher from an accredited school in Social Work, Counseling, Psychology, or related human service area with a minimum of 4 years documented experience in human services, child welfare setting, or therapeutic setting that serves children, and a minimum of 5 years documented experience in management/administrative/supervisory experience. As applicable, licensure and certification are required.  Knowledge in the areas of advocacy, fiduciary, and fund development are needed. 

CANDIDATE PROFILE:  Strong communication skills, leadership skills, competency in financial statements/operations, knowledge of private and public sectors, person of high character, energetic, a good listener with ability to organize, prioritize, and analyze key activities/goals of organization


Submit resumes, applications, and references to

Residential Therapist

Typical Work Schedule: Monday through Friday, 9-5, 40 hours per week, varied hours that work between YSB staff and clients served in order to complete sessions and/or meetings.

QUALIFICATIONS: Requires a Master’s Degree in Social Work, Psychology or related field and a minimum of 3 years documented experience in the human service field. Must have a valid driver’s license and be insurable. Must be at least 25 years old.

Preferred Qualifications: Master’s degree with a clinical license issued by the Indiana Social Worker, Marriage and Family Therapist, or Mental Health Counselor Board, as one of the following: 1) Clinical Social Worker, 2) Marriage and Family Therapist, 3) Mental Health Counselor. Certified in TF-CBT

Reports to CEO


  • Provide transformative individual, family and group therapy sessions to youth in open residential facility. Support and engage in positive milieu and culture of YSB. Review and receive referrals for placement in Emergency Shelter Care and Residential Care. Coordinate and discuss acceptance or denial of the youth with Treatment team. Develop and maintain an understanding of contractual and Indiana Code requirements of the Residential program, specifically those related to therapy.
  • Attend and actively participate in weekly staff meetings providing treatment updates and progress on all youth served. Attend PI-QA meetings on a monthly basis to provide clinical insight and perspective. Typically, attend second shift fill-in Monday through Friday to apprise staff of therapeutic barriers to treatment, train staff on behavioral plans, etc. Maintain daily communication with direct care staff and Treatment Team to ensure updates to treatment plan occur as necessary. Maintain communication with parents or guardians, placing agency case managers of youth, courts, etc as needed. Increase communication with referring agents and community to promote the mission of the agency and to increase awareness and private/public support of the youth in care and the agency
  • Supervise, evaluate, and monitor the functions of the case manager. Will provide supervision to the Case Manager weekly for at least one hour per week.
  • Complete and maintain all necessary paperwork for youth in care including clinical, diagnostic, evaluation, assessment, weekly progress notes, monthly reports, behavior and safety plans, and treatment plans. Complete all Medicaid reimbursable paperwork five (5) business days before due date
  • Conduct and document individual therapy and group therapy sessions weekly with all clients in the Residential Care Program. Conduct family therapy sessions with all families willing to participate in sessions. Attend team meetings as requested by placing agencies. Provide therapeutic crisis intervention by phone or in person, as needed
  • Conduct clinical trainings for all direct care staff on topics mandated by licensing through the State of Indiana, including expectations of direct care staff on how to follow through on therapist led behavioral supports and treatment plans. Collaborate with Residential/Emergency Shelter Care Program Manager regarding creation of documentation for and implementation of trainings. Offer insight and support continued development of client centered and trauma responsive policies and procedures of the Residential Treatment Program
  • Participate in minimum of 20 hours of training each year
  • Safely operate 15 passenger van and other agency vehicles
  • Maintain certification in First Aid and CPR
  • Be an appropriate representative of the agency to the public
  • Appropriate personal appearance, demeanor as related to situation and as a role model to residents
  • Exhibits personal and professional ethics, attitudes and values
  • Review and receive referrals for placement in Emergency Shelter Care and Residential Care. Accept and coordinate placement of the youth
  • Must meet with Staff Psychologist a minimum of 2 hours per month
  • Any other duties as assigned by immediate supervisor

Job Type: Full-time

Salary: $40,000.00 to $60,000.00 /year

Residential Program Manager

Typical Work Schedule: Monday through Friday, 40 hours per week, typically 8am-4pm, may require irregular work hours at times. Responsible for on-site crisis support and to take after-hours calls from staff as needed.

Qualifications: Must possess a master’s degree in social work, counseling, or a human service area of study from an accredited school. Must be at least 21 years old, have a valid driver’s license, and be insurable.

Preferred Qualifications: a master’s degree in social work, psychology, or counseling from an accredited school plus one (1) year of experience supervised by a person with a master’s degree in social work, psychology, or counseling.


  • Responsible for overall development, implementation, and supervision of the residential and emergency shelter care treatment programs. Maintain involvement in and understanding of some specific, clinical and financial aspects of the program and agency. Will serve on the leadership team directed to achieve organizational vision, mission, and purpose.
  • Effectively manages and delegates all daily residential care operations. Implements, practices and holds staff accountable of best practices of trauma-informed, client-centric care. Trains well equipped staff through daily hands on experiences, mentoring and support. Demonstrates hands on leadership and is proactively present to support staff and youth in the program.
  • Assures compliance with all legal and regulatory requirements including but not limited to: state licensing (IAC), Residential Provider Contract, State Board of Health, State Fire Marshal, CARF Accreditation and YSB policies and procedures. Oversees, completes, and reviews for approval of accuracy, timeliness and consistency in all program related documentation including incident reports, shift assessment and reports. Conduct Monthly PIQA and Compliance Reports
  • Committed to deliver high quality residential program services and data driven program evaluation and outcomes. Works with community partners to improve program services and reviews, monitors, and signs off on referrals for youth to be placed in care. Devoted to develop transformative approaches in providing residential services to the youth in care. Teaches, directs and guides staff on improved practices during weekly staff meetings for more effective services, interactions and improved results.
  • Involvement in financial management including budgeting, forecasting, and tracking residential care revenues and expenses. Meets monthly with the financial team to discuss and monitor residential care budget and ensuring sustainability. Establishes annual department goals including census management and direct care recruitment and retention.
  • Prepares all staff schedules and on call rotations, approves days off, overtime, and training requests along with weekly staff logs/timesheets.
  • Works effectively and efficiently with the YSB and residential leadership teams to monitor customer service, census, and strategic planning and track progress toward achieving residential treatment service goals. Collaborates with the leadership teams to identify future strategic initiatives and implement plans toward sustainable growth. Accurately reports program activities in monthly compliance meetings to address issues relating to standards, customer service, program components, and census management
  • Responsible for hiring, staff development, and performance of all leadership and direct care workers. Ensures development and implementation of all training programs for staff. Develops and promotes a positive residential care culture with all personnel and builds strong teamwork and collaboration. Conducts weekly supervision with the Direct Care Supervisor and *Case Manager. Maintain up to date annual performance evaluations and direct field observations. Ensures supervisors complete annual evaluations and direct field observations for all staff under their supervision. In conjunction with Director of Human Resources, provide guidance and direction to supervisors on staff performance issues and disciplinary action in accordance with YSB policies.
  • Assures that YSB’s mission and programs are consistently presented in a strong, positive image internally and to the community. Possesses excellent verbal and written skills and communicates well with staff and community partners. Communicate effectively with parents, placing agencies, courts and schools. Builds relationships and networks with placing agencies and develops new referral sources. Understands the mental health community needs and identifies potential opportunities for organizational growth. Increase communication with referring agents and community to promote the mission of the agency and to increase awareness and support of the youth in care and the agency.
  • Responsible for the direct supervision of the Direct Care Supervisor and Case Manager (*only able to supervise Case Manager if “preferred qualifications” have been attained)
  • Must be certified in First Aid and Community CPR.
  • Safely drive 15 passenger van and other agency vehicles.
  • Serve as an appropriate role model, in physical appearance, social skills, and daily interaction with co-workers and residents.
  • Participate in a minimum of 20 hours of training each year.
  • Must pass all required background checks
  • Any other duties as assigned by immediate supervisor

Job Type: Full-time

Salary: $40,000.00 to $60,000.00 /year

Direct Care Worker (Part-Time)

Job Description

Multiple part-time positions available, potentially leading to full-time work, covering openings on all shifts in a residential setting as needed, consistent weekend hours available weekly or bi-weekly. Will be working with youth ages 10-19. Applicant must be 21 years of age, have a valid driver’s license and be insurable. Prefer a bachelor’s degree in social work, psychology, counseling, or other related human service field, will accept resumes with a high school diploma or GED.

Direct Care applicants must be willing to participate as a member of a team, hold youth accountable for behaviors, possess skills in re-direction and crisis intervention, and follow specific rules/guidelines. Direct Care applicants should expect to be on their feet for the majority of shifts worked attending to the numerous responsibilities of the position. Direct Care applicants must be able to role model appropriate behavior and socially accepted interaction 100% of the time. Direct Care applicants must be able to mentor the youth in care and develop appropriate and effective rapport with the youth in care. Minimum starting pay of $13 per hour.

Work Schedule: Typically,

First Shift: 8:00am – 4:00pm

Second Shift: 3:00pm – 11:00pm or 4:00pm – 12:00 midnight

Third Shift: 12 midnight to 8:00 am

-Regular shifts may occur on an every weekend or every other weekend rotation

-Relief Direct Care Workers are scheduled for holidays when needed

-All Relief Direct Care Workers are expected to work at least one 8-hour shift per month.*

*Note: Failure to work at least one 8-hour shift per month or to receive approved accommodation from your direct supervisor will be taken as notice of voluntary termination of employment.

This position reports to Direct Care Supervisor.


  • Maintain general supervision of residents and related activities at all times to ensure cohesiveness within the environment among all residents.
  • Complete preparation of meals and snacks. Third shift personnel complete as much of meal as possible during shift. First and second shift complete and serve meals.
  • Instruct and guide residents in basic living skills such as personal hygiene, proper attire, eating habits, care of clothing, money management, dealing with structured and unstructured time, completion of all personal and household chores.
  • Supervise residents and document room check log every 10 minutes throughout the night (third shift is awake staff).
  • Assist residents in coping with out of home placement (i.e. addressing separation issues).
  • Attend at least one monthly staff meeting each month occurring every Wednesday morning at 8:30am. (Failure to attend a staff meeting at least ten months out of the year or not attending two months in a row results in voluntary termination of employment unless arrangements have been made with immediate supervisor.)
  • Assist in implementation of individualized treatment program per therapist’s instructions.
  • Maintain accurate documentation with regard to daily log, medication records, bank statements, telephone and contact logs, daily chores inspection, daily assessment forms, incident reports, and all other records, which note each resident’s behavior and attitude while in residence, as applicable.
  • Provide appropriate variety of discipline as needed for infractions of an immediate nature or as necessitated.
  • Safely drive 15-passenger van and other agency vehicles.
  • Certified in First Aid and CPR.
  • Serve as an appropriate role model in physical appearance, social skills, and daily interaction with co-workers and residents.
  • Participate in a minimum of 10 hours of training each year.
  • Orientation and direct training of new personnel as assigned.
  • Take information on telephone call from placing agency on potential placements. Relay information to case manager for approval. Complete intake paper work on any new placement.
  • Any other duties as assigned by immediate supervisor.

Please submit the application found at in addition to your resume. EOE.

Job Type: Part-time

Salary: $13.00 to $15.00 /hour

Home-based Therapist

The Youth Service Bureau of Jay County, Inc. has a full-time position available providing Home Based Family Centered Therapy to children, youth, and adults in and around Jay and Blackford County. EOE.

Minimum Qualifications:

Master’s or Doctorate degree with a current license issued by the Indiana Behavioral

Health and Human Services Licensing Board as one of the following: 1) Social

Worker, 2) Clinical Social Worker, 3) Marriage and Family Therapist, 4) Mental

Health Counselor 5) Marriage and Family Therapist Associate and 6) Mental Health

Counselor Associate.


Master’s degree with a temporary permit issued by the Indiana Behavioral Health and

Human Services Licensing Board as one of the following: 1) Social Worker, 2)

Clinical Social Worker, 3) Marriage and Family Therapist and 4) Mental Health Counselor.

In addition, Home Based Family Centered Therapy applicants should have/possess:

  • Knowledge of family of origin/intergenerational issues
  • Knowledge of child abuse/neglect
  • Knowledge of child and adult development
  • Knowledge of community resources
  • Ability to work as a team member
  • Belief in helping clients change, to increase the level of functioning, and knowledge of strength-based initiatives to bring about change
  • Belief in the family preservation philosophy
  • Knowledge of motivational interviewing
  • Skillful in the use of Cognitive Behavioral Therapy
  • Skillful in the use of evidence-based strategies

Job Type: Full-time

Salary: $40,000.00 to $50,000.00 /year

The Youth Service Bureau is an Equal Opportunity Employer